Privacy

dbok Privacy Policy – How We Protect Your Data

Your privacy matters to dbok. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We keep things plain and straightforward — no legal jargon designed to confuse.

Last updated: January 2025

How dbok Handles Your Privacy

Six things every dbok player should know about how their personal data is managed.

Data We Collect

dbok collects only the data needed to operate your account and process your transactions. This includes your name, contact details, date of birth, payment method information, and gameplay activity. We do not collect data we don't need, and we don't hold it longer than necessary.

We Don't Sell Your Data

dbok does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used to run your account, process payments, and keep the platform secure. That's it. No data brokers, no advertising networks, no third-party profiling.

Secure Storage

All personal data stored by dbok is encrypted at rest and in transit. Access to player data is restricted to authorised staff on a need-to-know basis. dbok conducts regular security reviews to ensure that data storage and handling practices remain current and effective.

Your Rights

You have the right to access the personal data dbok holds about you, request corrections, ask for deletion where applicable, and withdraw consent for certain types of processing. These rights can be exercised by contacting dbok support at any time.

Cookies and Tracking

dbok uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time.

Policy Updates

When dbok updates this Privacy Policy, the revised version is published here with a new effective date. For significant changes that affect how your data is used, we will notify you directly via your registered contact method before the changes take effect.

1 Introduction

dbok ("we", "us", "the Platform") operates the online gaming website at https://dbok.asia. This Privacy Policy explains how dbok collects, uses, stores, and protects the personal data of players and visitors who use the platform. It also explains the rights you have in relation to your personal data and how to exercise them.

By registering an account on dbok or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how dbok handles personal data, you should not use the platform.

This Privacy Policy applies to all personal data collected through the dbok website, mobile app, live chat, email correspondence, and any other channel through which you interact with dbok.

dbok is committed to handling personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. We do not use your data for purposes you would not reasonably expect.

2 Data We Collect

dbok collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third parties such as payment processors and identity verification services. The categories of data we collect include:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, support interactions
Financial Data bKash / Nagad / Rocket account number, transaction history Deposit and withdrawal processing
Technical Data IP address, device type, browser, operating system Automatically on platform access
Usage Data Games played, bet amounts, session duration, login times Automatically during gameplay
Communications Data Live chat transcripts, support emails When you contact dbok support

dbok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

dbok uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main purposes for which dbok processes personal data are:

  • Account management: Creating and maintaining your dbok account, verifying your identity, and managing your account settings.
  • Transaction processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate financial records.
  • Platform security: Detecting and preventing fraud, money laundering, account takeovers, and other prohibited activities.
  • Regulatory compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
  • Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying appropriate safeguards.
  • Platform improvement: Analysing usage data to understand how players use dbok and to improve the platform's features and performance.
  • Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional messages about dbok offers.

You can opt out of promotional communications from dbok at any time by contacting support or updating your notification preferences in your account settings. Opting out of marketing messages will not affect essential account communications.

4 Legal Basis for Processing

dbok processes personal data on the following legal bases, depending on the purpose of the processing:

  • Contract performance: Processing necessary to provide the services you have signed up for, including account management and transaction processing.
  • Legal obligation: Processing required to comply with applicable laws, including AML regulations and KYC requirements.
  • Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
  • Consent: Processing for marketing communications and certain responsible gaming interventions, where you have given explicit consent. You may withdraw consent at any time.

5 Data Sharing

dbok does not sell your personal data. We share personal data with third parties only where necessary and only for the purposes described in this policy. The categories of third parties with whom dbok may share your data include:

  • Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals.
  • Identity verification providers: Third-party KYC services that help dbok verify player identities and comply with AML regulations.
  • Technology providers: Cloud hosting, platform infrastructure, and security service providers who process data on dbok's behalf under strict data processing agreements.
  • Regulatory and law enforcement authorities: Where required by law, dbok may share data with relevant authorities. This includes reporting obligations under AML legislation.

All third parties who process personal data on behalf of dbok are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.

6 Cookies and Tracking

dbok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. The types of cookies dbok uses are:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on the platform.
  • Analytics cookies: Help dbok understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.

dbok does not use third-party advertising cookies or allow advertising networks to place cookies on the platform. You can manage cookie settings through your browser. Note that disabling essential cookies will prevent you from using the platform.

7 Data Retention

dbok retains personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory obligations. The general retention periods dbok applies are:

  • Account data is retained for the duration of your account and for a minimum of five years after account closure, in line with AML record-keeping requirements.
  • Transaction records are retained for a minimum of five years from the date of the transaction.
  • Support communications are retained for two years from the date of the interaction.
  • Technical and usage data is retained for up to 24 months, after which it is anonymised or deleted.

Where dbok is required by law to retain data for longer than the periods above, the legal requirement takes precedence. Where data is no longer needed and there is no legal obligation to retain it, dbok deletes or anonymises it securely.

8 Data Security

dbok takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and the dbok platform.
  • Encryption at rest for sensitive personal and financial data stored on dbok servers.
  • Role-based access controls that limit staff access to personal data on a strict need-to-know basis.
  • Regular security assessments and penetration testing of the dbok platform.
  • Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

While dbok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

9 Your Rights

You have a number of rights in relation to the personal data dbok holds about you. These rights can be exercised by contacting dbok support. dbok will respond to all valid requests within a reasonable timeframe.

Right of Access

You can request a copy of the personal data dbok holds about you. We will provide this in a clear, readable format.

Right to Rectification

If any personal data dbok holds about you is inaccurate or incomplete, you can ask us to correct it.

Right to Erasure

In certain circumstances, you can ask dbok to delete your personal data. This right is subject to legal retention obligations — we cannot delete data we are required by law to keep.

Right to Restrict Processing

You can ask dbok to restrict how your data is used in certain circumstances, for example while a correction request is being resolved.

Right to Data Portability

Where processing is based on your consent or a contract, you can request your personal data in a structured, machine-readable format.

Right to Withdraw Consent

Where dbok processes your data based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

dbok is strictly an adult platform. The minimum age to register and play on dbok is 18 years. dbok does not knowingly collect personal data from anyone under the age of 18. If we become aware that a player is under 18, their account will be closed immediately and any data collected will be deleted, subject to any legal retention obligations.

If you believe that a minor has registered on dbok, please contact support immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. dbok supports responsible gaming and takes underage access extremely seriously.

11 Changes to This Policy

dbok may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised effective date.

For material changes that significantly affect how your personal data is used, dbok will notify you directly via your registered mobile number or email address before the changes take effect. Continued use of the platform after notification constitutes acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how dbok has handled your personal data, please get in touch with our support team:

  • Live chat: available inside your dbok account, 24 hours a day, 7 days a week.
  • Email: [email protected]

dbok aims to respond to all privacy-related requests within 72 hours. Complex requests — such as data access or erasure requests — may take up to 30 days to fulfil, but we will acknowledge your request promptly and keep you updated throughout the process.

For the fastest response, use the live chat feature inside your dbok account. Our support team can access your account details directly and handle most privacy queries in a single conversation.

Play with Confidence on dbok

Now you know exactly how dbok handles your data. Register your free account today, deposit via bKash, Nagad, or Rocket, and start playing — knowing your privacy is protected every step of the way.